Service

Process of tender

Upon invitation from a potential client, the process of tender begins with a site visit to establish site layout and the projects' needs, as well as to investigate the potential variables which may influence the complexity and time needed for erection and dismantling. It is not uncommon for Rapicon to come up with a clever work-around when faced with a particular challenge, and such cost-saving work-arounds have given us a competitive edge in the past. Once having clearly outlined which of our Potain cranes could most cost-effectively, serve the reachability and capacity needs of the particular project, a tender is submitted.

Process of erection and dismantling

It is both in our, and the clients' best interest, that the erection and dismantling (E&D) process occurs as quickly and efficiently as possible. Before leaving our workshop for a new jobsite, each crane will have undergone maintenance, preparation and then safety checks and had a non-destructible test (NDT) certificate signed off for it, by a qualidied engineer.The E&D team that arrive onsite to erect, or dismantle a crane, normally do so within a day or two, using another lifting device.

Troubleshooting, expertise and service

When problems do occur onsite, our technical supervisor is ready to troubleshoot over the phone with the client; the expertise being such, that 90% of issues are solved this way saving a lot of potential downtime. If the problem is ongoing, an experienced Rapicon technician is dispatched to site, who will then work on the issue until it is resolved.